Transcription Service FAQs

What types of transcripts do you handle?

Recordings of events, important conversations, interviews, focus groups, teleconferences, web seminars, reports, lectures, speeches and many other types of recordings.

What is the turnaround time for my transcripts?

We get your transcripts back to you as soon as you need them. High-priority projects can be turned around quickly, same-day in most cases. We always have your deadline in mind. We have the best transcriptionists in the business, and we are passionate about what we do.

How accurate are you?

Averbach Transcription takes pride in the fact that we guarantee a 99% or higher rate of accuracy for all transcripts. We understand that you need the highest quality, so that’s what we deliver. Plus, we don’t outsource our work to India or other non-native English-speaking countries.

What format of audio or video do you accept?

Although many other firms work only with digital files, Averbach Transcription will work with almost any format as long as the quality of the recording is decent enough. So, yes, we work with cassettes, videotapes and DVDs as well as digital files. We will, however, convert your audio into digital format and then proceed with the transcription process. The most common types of digital files we handle are .wav, .mp3, .mov (Quicktime), .m4a (AAC), .wma, .wmv, .dss, and DVD.

What are your transcription service fees?

Please see our rate page.

Do you have surcharges for multiple speakers, accents, suboptimal recordings, etc?

No, we don’t. Many of our competitors do, however.

Are my transcripts confidential and private?

Your private recordings are 100% secure, and are always kept in confidence. Your information always remains private at Averbach Transcription. We understand that your recordings hold valuable and sometimes proprietary or private information. We respect this and guarantee your transcripts will be completely confidential. For those clients requiring it, we will gladly sign a nondisclosure agreement; all the transcription contractors we use are domestic and also bound to NDAs.

What are the secrets to getting a high-quality recording?

Eliminate background noise as much as possible. Ensure that the speakers are close to the recorder. For interviews, we strongly recommend this recorder: Sony ICDUX70 Digital Voice Recorder MP3 Stereo Recording and Playback For meetings and focus groups with a large number of participants, we strongly recommend using several microphones routed through a mixer and into a video camera; this will result in the best-quality transcripts and most accurate speaker identification.

What are the benefits of digital recordings?

Quality. Digital recordings have a distinctly better sound and will last for many more years than analog recordings. If you want to see what we mean, just play a few old VHS videotapes or cassette tapes. The sound can be disturbingly poor. It’s also easier on the pocketbook. You’ll save money because the need for tapes, storage space, and shipping are eliminated. All of your files can be sent and stored electronically.

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